Introduction:

Welcome to Sonority Group's Support Desk! Submitting a request is quick and easy. Whether you need assistance with your marketing campaigns, technical support, or general inquiries, our support team is here to help. Follow the steps below to ensure your request reaches the right team promptly.


Step 1: Access the Support Portal

  1. Visit our Support Desk at: https://projects.sonoritygroup.com/support/.
  2. Log in using your client credentials.
    • If you have not created your support account click "Sign Up" first.
    • Forgot your password? Click "Forgot Password" on the login screen to reset it.

Step 2: Submit Your Request

  1. Click on the "Submit a Request" button located at the top of the homepage.
  2. Fill in the request form with the following details:
    • Subject: Briefly describe your issue (e.g., "Need help with Facebook Ads").
    • Type: Select the relevant category from the dropdown (e.g., SEO, PPC, Social Media).
    • Description: Provide a detailed description of your request, including any relevant links, screenshots, or attachments.

Step 3: Attach Files (Optional)

If applicable, attach any files that will help us address your request (e.g., ad creatives, reports). Use the “Attach Files” button to upload documents or images.


Step 4: Submit Your Request

Click "Submit" to send your request. You will receive a confirmation email with your ticket number. Use this number to track your request.


Step 5: Monitor Your Request

  1. Log back into the Support Desk to check the status of your request under "My Tickets."
  2. You’ll receive email notifications for updates and responses from our team.

FAQ Section

  • How long will it take to get a response?
    Our response time depends on your SLA level. For example, most queries receive a response within 24-48.
  • Can I update my request after submission?
    Yes, log into the portal, open the ticket, and add a comment or upload additional files.
  • What if I need urgent support?
    Text us at 615-866-4533 for urgent requests.