Overview

At Sonority Group, we aim to provide timely and efficient services while maintaining the highest quality standards. This article explains how requests submitted through our portal are handled, our response times, and typical timelines for completing various tasks.


How Requests Are Handled

  1. Submission:

  2. Initial Response:

    • All requests will be acknowledged within 24 hours or less during business days.
    • During the initial response, we will:
      • Confirm receipt of your request.
      • Request any additional information needed to proceed.

  3. Timeline Assignment:

    • After reviewing the request, we will provide a detailed timeline based on its complexity.
    • Straightforward requests may be addressed immediately, while complex projects will include milestones and estimated completion dates.

General Response and Completion Timelines

1. Standard Response Time

  • All requests will receive a response within 24 hours or less during business days.

2. Task Completion Timelines

  • Blogs:

    • 5–7 business days for writing and SEO optimization.
    • Additional 2 business days if publishing and media sourcing are required.

  • Press Releases:

    • 3–5 business days for writing.
    • Same-day service available for urgent announcements (additional fee may apply).

  • Email Campaigns:

    • Single Email: 2–3 business days for content and design.
    • Nurture Campaigns: 5–7 business days for multi-email sequences, including automation setup.

  • Landing Pages or Website Edits:

    • 5–10 business days, depending on the complexity of design and development.

  • Creative Production (Ad Assets):

    • Static Ads: 5–7 business days.
    • Video Ads: 10–15 business days.

  • Campaign Setup (Paid or Programmatic):

    • 5–7 business days for initial setup, including audience targeting and creative integration.

  • Reporting Requests:

    • Custom reports are delivered within 2 business days.

  • Technical Support Requests:

    • Resolutions vary based on the complexity of the issue:
      • Minor fixes: 1–2 business days.
      • Complex integrations or bug resolutions: Timeline provided after assessment.

Factors Affecting Timelines

  1. Request Complexity:

    • Simple updates (e.g., minor ad copy changes) are faster than large-scale projects like website redesigns.

  2. Availability of Required Information:

    • Delays in providing key details or assets may extend completion timelines.

  3. Volume of Requests:

    • During peak periods, additional time may be required, but we will communicate any delays proactively.

Pro Tips for Faster Turnaround

  • Provide Complete Information:
    • Include all relevant details, attachments, and context when submitting your request.
  • Be Specific:
    • Clearly define objectives, target audiences, and deadlines.
  • Plan Ahead:
    • Allow sufficient lead time for more complex or high-visibility projects.

Need Assistance?

If you have questions about timelines or need a status update on a request, contact us at support@sonoritygroup.com, and we’ll be happy to assist.