Overview

Whether you need compelling blogs, a press release to announce news, or email content to engage your audience, submitting a detailed request ensures we can deliver high-quality content tailored to your needs. This guide outlines the key details to include for each type of request.


Step 1: Access the Support Portal
  1. Visit our Support Desk at: https://projects.sonoritygroup.com/support/.
  2. Log in using your client credentials.
    • If you have not created your support account click "Sign Up" first.
    • Forgot your password? Click "Forgot Password" on the login screen to reset it.

Step 2: Submit Your Request

  1. Click on the "Submit a Request" button located at the top of the homepage.
  2. Fill in the request form with the following details:
    • Subject: Briefly describe your issue (e.g., "Need help with Facebook Ads").
    • Type: Select the relevant category from the dropdown (e.g., SEO, PPC, Social Media).
    • Description: Provide a detailed description of your request, including any relevant links, screenshots, or attachments.


1. Blogs

Blogs are an excellent way to share expertise, improve SEO, and engage your audience. Here’s what we need to craft the perfect post:

A. Topic

  • Clearly define the subject or theme of the blog.
    • Example: “5 Tips for Online Learning Success.”

B. Audience

  • Identify the intended readers:
    • Example: Students, parents, or education leaders.

C. Why It’s Valuable

  • Explain the purpose of the blog and how it will benefit the reader:
    • Example: “This blog will help working professionals balance online studies with their careers.”

D. SEO or Authorship Needs

  • SEO-Optimized: Indicate if the blog should include keyword research and metadata.
  • Authorship: Specify if it should be ghostwritten by our writers or authored by your team.

E. Publishing and Media

  • Publishing Support: Do you need us to post it to your website or CMS?
    • Example: Publish on WordPress and schedule for social media distribution.
  • Image/Video Sourcing: Indicate if you need us to provide visuals or if you’ll supply them.
    • Example: “Please source royalty-free stock images to match the blog.”

Optional Details

  • Desired word count (e.g., 800–1,200 words).
  • Examples of similar blogs or styles you admire.

2. Press Releases

A well-written press release communicates important news to your audience and the media. Here’s what we need to ensure success:

A. What’s the News?

  • Clearly define the news you’re announcing:
    • Example: “Launching a new Online Master’s Program for K-12 educators.”

B. Why It’s Important

  • Explain why this news matters to your target audience or industry:
    • Example: “This program addresses the growing demand for flexible, affordable professional development for teachers.”

C. Target Audience

  • Specify the audience you’re aiming to reach:
    • Example: Education professionals, journalists in the education niche, or policymakers.

D. Distribution Goals

  • Indicate if there are specific publishers, platforms, or regions to target:
    • Example: “Prioritize education-focused outlets like EdTech Magazine and K-12 Dive.”

E. Supporting Details

  • Include quotes, statistics, or other data to enhance the release:
    • Example: “Survey shows 80% of teachers prefer online programs for professional development.”

Optional Details

  • Desired word count (e.g., 400–600 words).
  • Attach relevant assets (logos, photos, videos).

3. Email Content

Email campaigns are a powerful way to engage leads, nurture prospects, and drive conversions. Here’s what we need to tailor effective email content:

A. Goal of the Email(s)

  • Define the purpose of the email:
    • Example: “Encourage prospects to register for an upcoming webinar.”
    • Goals could include lead generation, nurturing, or sales conversions.

B. Target Audience

  • Identify the email segment:
    • Example: “Prospective students interested in business programs.”
    • Specify demographic or behavioral criteria if applicable.

C. Email Type

  • Indicate the type of email campaign:
    • Single Email: For one-time announcements or promotions.
    • Nurture Campaign: For multi-step automation campaigns to guide prospects through the funnel.

D. Content and Scheduling Details

  • Content Requirements: Provide key points or CTAs:
    • Example: “Highlight program benefits, include a CTA to download the brochure.”
  • Scheduling: Indicate if you need help with scheduling or automation:
    • Example: “Send a follow-up email 3 days after the initial email.”

E. Visual Elements

  • Indicate if you need custom-designed templates or stock images.
    • Example: “Design a mobile-friendly email template with our brand colors.”

Optional Details

  • Attach examples of past emails or preferred styles.
  • Specify integration with CRM or marketing platforms (e.g., HubSpot).

4. Submitting Your Request

When you’re ready to request a blog, press release, or email campaign:

  1. Log into the Client Portal: Visit [support.sonoritygroup.com].
  2. Submit a Content Request: Fill out the request form, ensuring you include all relevant details listed above.
  3. Attach Supporting Materials: Upload any necessary documents, images, or references.
  4. Submit Your Request: Click Send to notify our team.

Expected Turnaround Times

  • Blogs: 5–7 business days.
  • Press Releases: 3–5 business days.
  • Email Campaigns: 2–3 business days for single emails; 5–7 business days for nurture campaigns.

Need Help?

If you have questions or need guidance, contact us at support@sonoritygroup.com, and we’ll be happy to assist.